FAQ (Frequently Asked Questions)
Status: Public draft
Application: ClubSy
1) What is ClubSy?
ClubSy is a platform to manage clubs, teams, events, attendance, and internal communication.
2) How do I create an account?
Use email and password on the initial signup screen and complete the requested profile information. A phone number is optional and its verification is separate. Google or Apple sign-in may ask you to complete profile information differently.
If the app prompts you to confirm your email after signup, follow the prompt and return to the app to sign in. Email confirmation is required only when the signup flow requests it.
3) How do I join a club?
You can receive an invitation from a club via link or token. After accepting it, your profile is linked to that club. If you signed up without a direct invitation, you can request approval to link your profile to your club from your profile settings.
4) How do I change my language?
Go to Settings > Language and select your preferred language.
5) How do I update my profile information?
From My Profile, you can update your name, photo, and other allowed fields.
6) What if I forgot my password?
On the login screen, use Reset password and follow the instructions sent to your email.
7) What user roles are available?
Roles (for example: player, coach, management, staff) depend on each club configuration.
8) Can I belong to more than one team?
Yes, if the club allows it and assigns multiple memberships to your account.
9) How do I use Personal Area?
Follow the user guide for profile, teams, calendar, performance, and priorities:
10) Where can I see my statistics?
Open Personal Area > My Performance. Select one of your active teams to review your recent attendance: confirmations, attendance percentage, absences, no-shows, and current attendance streak.
If your club records match statistics, My Performance also shows approved sport-specific totals for your recent matches, such as events, quantities, minutes played, and the available metric breakdown for that sport.
11) Why are match statistics missing or incomplete?
Match statistics are available only after an authorized club member has recorded them and the session has been approved. Statistics may also be unavailable when:
- You are not an active member of the selected team.
- The match is outside the available sports-history window.
- Your club does not have statistics capture enabled for its plan.
- The match or sport has no recorded actions yet.
Ask your coach or club administrator to confirm the match was recorded and approved. Attendance information can still appear even when no match statistics were captured.
12) Can I see another player's statistics?
Players can access their own individual views. Coaches, team managers, operations staff, and club administrators may access team and player statistics when their club role includes the required permissions. The club controls access to protect player information.
13) Do I need a subscription for personal statistics?
Free accounts can have a limited personal performance summary. A Personal subscription unlocks the full individual insight layer, including sport-specific recent-match breakdowns and the available personal report exports. Club plan restrictions and role permissions can still affect whether match data is available.
Check the benefits currently shown in the app. A personal subscription does not grant club-management permissions or unlock the club's plan capabilities.
14) How do I report an issue or contact support?
Use Report issue inside the app or contact official support:
15) What devices are supported?
Use the version available for your device. The project includes Android, iOS, Web, Windows, macOS, and Linux targets, but that does not mean every platform or feature is released or verified. Location, notifications, calendar export, and purchases also depend on platform support and permissions.
16) How is my personal data used?
See the Privacy Policy.
17) Where can I read legal terms?
These pages are public drafts, not approved legal notices or proof of your acceptance. Creating an account or confirming email does not record legal acceptance. Review the current notices and choices shown in the app.
18) Can I use more than one club?
Yes, when your memberships allow it. Check the active club before viewing teams, events, notifications, or benefits. If a team is missing, refresh and ask its administrator to check your membership and season.
19) How do I respond to events and use the calendar?
Open the relevant invitation or call-up and confirm or decline when the app offers that action. Personal Area > Calendar shows your agenda and event details. Times follow your device's local timezone; call time can differ from the start time. Device-calendar export is a separate benefit and requires valid start and end times.
20) How do guardians access a minor's team?
Accept the Child guardian link shared by the club using your own account. Open Personal Area > My Teams and select the minor's team to view the schedule, relevant notices, and available responses on the minor's behalf. The minor remains the player; guardianship does not grant staff permissions. Linking the minor to their own account and explicit handover are not yet available. Do not create a second player invitation to simulate a handover.
21) How do I check where my account is signed in?
Open Profile > Security > Active sessions. You can review your sessions and sign out all other sessions while keeping the current one. A session review is also offered after a new sign-in.
22) Why did I not receive a notification?
Check the active club, the in-app activity center, your connection, and your device's notification permission. Publishing an event does not guarantee push delivery. Open the event to confirm its current status before acting.
23) Where are my documents and is location required?
Available member documents are PDFs associated with your team/profile and have controlled viewing and download access. Ask club staff if one is missing. Location permission is optional; map, distance, and navigation tools depend on the device, permission, and club visibility settings.
Notice
This content is informational and may be updated to reflect product improvements, operational changes, or applicable legal requirements.